Life at TDCX: What’s it like to be part of the BPO industry?

Let’s talk about jobs! But before anything else, here’s a fun fact: I’ve tried applying for a part-time job at a BPO company when I was in college. I got in, but never got the chance to actually start working because… I was 17 years old that time (and no one noticed)! This is probably one of the reasons why I still find myself wondering about how different the work environment can be in such places compared to where I am now. Luckily, we came across two employees of TDCX Philippines, who gave us a glimpse of their lives inside the multi-awarded Business Process Outsourcing firm.

Rhy Pamintuan, CSR Officer at TDCX Philippines

Meet Jeally Ann “JJ” Caramayan, SME (Subject Matter Expert) and Rhinnon “Rhy” Pamintuan, CSR (Corporate Social Responsibility) Officer at TDCX Philippines. Keep reading because we’re about to share their daily experiences at the  spacious, uniquely designed, “Biophilia” office space.

JJ Caramayan, Subject Matter Expert at TDCX Philippines, taking an “Instagrammable” selfie during her break!

The Small Things that Matter

A communicator and dancer by heart, JJ has never planned on joining the BPO industry. “I have dreamt of becoming a courtside reporter as I really like talking to people. However, due to my life circumstances, I had to enter the industry at 18 years old to survive. It proved to be the best environment I can ever enter,” she shared.

Having opened its first office in the Philippines only in 2014, JJ had only known TDCX through a friend, who fondly shared his experiences with the company. Now, she can vouch for herself that the stories were true – everything at TDCX is aligned to bring out the best in her, down to the small things that encourage her to be a better person.

 “If you have a healthy and happy environment, you wouldn’t be able to feel the stress. To be very honest, I was able to witness it for myself that the culture here is different. Here, you will totally feel that you are at home. You totally feel comfortable,” she explained. “I was more of an introvert before. But when I entered TDCX, it brought out the inner me. People will always smile at you and it’s really a good starter for any day. You will regularly notice your bosses roaming around, smiling, giving a pat on the back, or simply coming over to smile or compliment you.”

Feeling at home while working makes the job less stressful. JJ witnesses the different culture established in TDCX Philippines.

She further revealed that having great leaders and mentors inside the company inspired her to be so much more than she initially aspired to be. “I admit I didn’t start and did well right away, but I’m grateful to have leaders who didn’t give up on me in helping me achieve my goals and in giving a good picture of the future they see in me. That helped me a lot to be where I am today.”

After only two years with the BPO firm, JJ is now handling her own team. Her favorite spot at their uniquely designed office space is the Townhall because it has been her most memorable happy place. “As I mentioned, I love dancing and TDCX supports me and my talent. Whenever we were invited to perform for the ‘Be Happier’ campaign, Townhall is the place for our practices and sometimes our performances.”

I also remember getting my favorite chocolate treats for meeting the targeted metrics for my campaign. I’m also a sneaker-head – I love buying shoes! Since my campaign is very good in providing incentives, I’m able to buy the sneakers that I want every salary,” added JJ.

A Company with a Heart

Rhy, meanwhile, is a CSR officer/entrepreneur/senior Master of Arts in Development Policy student. He may be handling a lot of roles, but his flexible schedule and staying with a company that has the same values as his make everything so much easier.

It’s the amazing environment I work in, the people I interact with, and the support of the management for the CSR activities we launch in different sites,” enthused Rhy, in explaining what keeps him energized in doing everything he does.

It has been a dream for me to work in a company with diverse people. It doesn’t feel crazy busy when you have a heart in what you do. I am humbled by the amazing opportunity to impact lives with TDCX which truly is a company with a heart,” shared Rhy.

I see people here valuing other people’s welfare, satisfaction, wellness, and relationships, inside and outside the company. We have CSR efforts for the environment, education, and enterprise development launched every month,” he further explained.

TDCX, through its social arm TDheart, regularly participates in blood donation drives for Philippine Red Cross, volunteers for the nationwide Brigada Eskwela Program, and helps provide market access to local entrepreneurs through Caritas Margins, among other initiatives.

Aside from the sense of strong purpose that he is able to nurture with the company, Rhy like JJ also enjoys the value of a beautifully-designed office, caring leadership, and people development trainings that allow him to reinvent himself and pursue growth.

All sides of our office are worth posting in social media. My favorite spot are the meeting pods at the Gamma 21 – I love the huge windows, the sun kissing your face, a pot of plant on the side and the perfect room temperature. Biophilia it really is!” he shares.

People enjoying their stay in a company, like Rhy and JJ, can only be achieved by a culture that sees employees for the individuals that they are – with different strengths, personalities, and interests. It seems that TDCX has made employees its priority not only in terms of lowering its attrition rate, but the commitment takes root from a deep sense of compassion that has been steering the company for more than 20 years across its offices in Asia and in Europe.

Getting these stories from JJ and Rhy immediately made us want to check their company’s Facebook page, TBH! Well, we heard that their doors are always open and anyone can take a look at career opportunities via or (02)8862-9500. Give it a shot if you’re looking for an interesting place to be! We hope that JJ and Rhy were able to inspire you, too.

Got questions for them? Let us know by getting in touch with Manila Millennial via FacebookTwitter, or Instagram!

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